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Telco Data Excellence Awards
Mobile Virtual Network Operator of the Year Award
Great mobile service, built on someone else's network.
About this category
This award recognises a mobile virtual network operator whose proposition, pricing, service and customer loyalty stand out. Judges look for customer value, service quality and growth.
Eligibility
Open to MVNOs serving UK consumers or businesses.
Judging criteria
- Customer proposition
- Value
- Service quality
- Customer loyalty
- Growth
Qualitative criteria
A mobile brand customers stay with.
Metrics
- Subscribers
- Churn
- Customer satisfaction
- Complaints and growth
Additional criteria
Entries should include a concise case study, supporting figures such as premises passed, coverage, uptime, speeds, take up, customer satisfaction or carbon saved, and, where possible, comments from customers or partners. Commercially sensitive figures can be given as ranges or percentages, and nothing in an entry is shared beyond the judging panel. Never include customer personal data, credentials or details of unresolved security weaknesses. Judges consider the size and stage of the business, so a regional alternative network provider competes on equal terms with a national operator.
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