The benchmark of excellence
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The Telco Data Excellence Awards celebrate the people, businesses and organisations doing exceptional work. Explore the categories and help recognise someone shaping the future through their achievement, leadership and impact.
Telco Data Excellence Awards
Broadband Provider of the Year Award
Fast, reliable broadband with service to match.
About this category
This award recognises a broadband provider, retail or wholesale, whose speeds, reliability, pricing and customer service stand out. Judges look for measured performance and what customers say.
Eligibility
Open to UK broadband providers of every size.
Judging criteria
- Speed and reliability
- Customer service
- Fair pricing
- Installation experience
- Customer satisfaction
Qualitative criteria
Broadband that just works.
Metrics
- Speeds delivered
- Fault rates
- Fix times
- Installation lead times
- Complaints and satisfaction scores
Additional criteria
Entries should include a concise case study, supporting figures such as premises passed, coverage, uptime, speeds, take up, customer satisfaction or carbon saved, and, where possible, comments from customers or partners. Commercially sensitive figures can be given as ranges or percentages, and nothing in an entry is shared beyond the judging panel. Never include customer personal data, credentials or details of unresolved security weaknesses. Judges consider the size and stage of the business, so a regional alternative network provider competes on equal terms with a national operator.
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